Refund policy

Return and Refund Policy

At Himshubh, we want you to be completely happy with your order. Since our products are food and beverage items, we follow strict hygiene and safety rules. Please read our policy carefully.

1. Returns
For health and safety reasons, we do not accept returns of opened or used products. Returns or replacements are accepted only in the following cases:
- You received a damaged or leaking product
- You received the wrong product
- The product has expired at the time of delivery
- An item is missing from your order

2. How to raise a request
- Contact us within 48 hours of delivery.
- WhatsApp or email us your order number, a clear photo of the product, and an unboxing video (from opening the sealed package).
- Our team will check your request and reply within 24–48 hours.

WhatsApp: [Phone number]
Email: [Email address]

Requests raised after 48 hours of delivery, or without an unboxing video, may not be accepted.

3. Replacement or refund
Once your request is approved, we will either:
- Send you a replacement product at no extra cost, or
- Issue a full refund if a replacement is not possible.

4. Refund timeline
- Prepaid orders: The refund is credited to the original payment method within 5–7 business days after approval.
- Cash on Delivery orders: The refund is sent to your bank account or UPI ID within 5–7 business days after we receive your details.

5. Order cancellation
- You can cancel your order before it is shipped by contacting us on WhatsApp or email.
- Once the order is shipped, it cannot be cancelled.
- Refunds for cancelled prepaid orders are processed within 5–7 business days.

6. Refused COD orders
Refusing a Cash on Delivery order without a valid reason causes loss to us. We may restrict COD for future orders from customers who repeatedly refuse deliveries.

For any help, contact us at [Email address] or WhatsApp [Phone number].